FAQs
Please see below for a selection of our frequently asked questions.
General FAQS
Our lifestyle store is where all the ideas begin. It’s the heart of Gathered Living, from design to despatch, a place to gather and view our latest collections. Find out more here.
Our aim is to dispatch your order within 48 hours of receipt, unless you’ve ordered a bespoke item.
We use a tracked service which usually takes 2-4 days to arrive and we encourage you to keep an eye on tracking links to make sure any issues are picked up quickly.
If you would like to collect your order from our Nottinghamshire lifestyle store please select this at checkout.
We do. Please visit our delivery page for more information.
If your order has not been dispatched, please email
hello@gathered-living.com so we can amend your order with the additional product(s).
Our pieces are made in small batches by skilled makers, so availability can be limited. Pre-ordering is the best way to reserve one from the next batch.
Each item is crafted by hand, so delivery dates are estimates and can occasionally shift. If anything changes, we’ll keep the website updated and ensure to let you know as soon as possible.
Thank you for supporting small-batch craftsmanship - every piece carries the care and skill of the hands that made it.
You will receive a shipping confirmation by email stating that this is on its way to you.
You can cancel your order within 48 hours of placing this as long as your order has not been shipped. To cancel your order, please email hello@gathered-living.com with your name and order number.
Payment is taken when you place your order regardless of lead time or pre order. This will appear as Gathered Living.
Please see detailed information about returns here.
Please visit our trade page for further information.
We offer both digital and printed gift vouchers for our Gathered Living Store. Available to buy here.
When you purchase a an E-gift voucher you will receive an email with your voucher code. This email can be forwarded to your recipient or printed to give a paper copy.
We look after our Gathered Living community and promise to only fill your inbox with inspirational content, exclusive offerings and Gathered gossip, without overwhelming you with notifications. Should you wish to join, please click here.
Please contact us at hello@gathered-living.com
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